- Solutions and success
- Solutions
Solutions
Probe Group delivers innovative CX and BPO services that help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.
Experience the power of human-centred solutions with our end-to-end service offerings designed to create exceptional customer experiences.
Solutions we provide
Enhance customer interactions with comprehensive BPO services tailored for improved efficiency, reduced costs and increased customer and employee satisfaction.
- Solutions
- Products
BPO (Business Process Outsourcing)
Enhance customer interactions with comprehensive BPO services tailored for improved efficiency, reduced costs and increased customer and employee satisfaction.
- Outsourcing
- Offshoring
- Onshore
- Nearshoring
- Managed Services
- Genesys
- Salesforce
- ServiceNow
Contact Centre Operations
Build lasting customer relationships, optimise revenue streams and effectively navigate challenges through a human-centric approach to contact centre operations.
- Customer Service
- Revenue Generation
- Loyalty & Retention
- Recovery & Hardship
- Contact Centre as a Service
- Technical Helpdesk & Support
- Genesys
- Nice
- Freshdesk
CRM (Customer Relationship Management) and Automation
Decide when and how customers interact with your business by leveraging technologies that empower customer-centric engagement, streamline workflows and deliver seamless omnichannel experiences.
- Customer Relationship Management (CRM)
- Intelligent Automation
- Robotic Process Automation (RPA)
- Chatbots
- Intelligent Document Processing
- Salesforce
- Microsoft Power Automate
- UIPath
CX Operations and Strategy
Experience optimised customer lifecycles through exceptional experiences. We leverage data-driven CX strategies, refine operations and harness technology to deliver seamless and personalised interactions across every touchpoint.
- CX Strategy & Design
- Customer Intent
- Customer Journey Improvement
- Lean Process Improvement
- Genesys
- Salesforce
- Freshdesk
Data and AI (Artificial Intelligence)
Transform data into actionable insights with advanced analytics, artificial intelligence and machine learning that unlocks hidden patterns, optimises operations and drives informed decision-making.
- AI & Machine Learning
- Generative AI
- Advanced Analytics & Decisioning
- Business Intelligence & Data Visualisation
- NLP & Biometrics
- Real Time Speech Analytics
- Oration
- Call journey
- Power BI
Digital Operations
Maximise digital presence, foster meaningful customer interactions, optimise performance and build brand credibility across all digital channels.
- Digital Operations
- Social Media Management
- Messaging
- Curation Services
- SEO & SEM
- livepro
- Salesforce
- ServiceNow
Government Services
Partnering with Australian governments, we deliver compliant, resilient and scalable service solutions focused on citizen engagement. Our deep understanding of regulatory frameworks enables us to drive measurable impact for both Commonwealth and state agencies.
- Outsourcing
- Contact Centres Onshore
- Customer service
- End-to-end operations
- Workforce solutions
Staff Augmentation
Optimise resource allocation, unlock enhanced staff efficiency, bridge skill gaps and scale your workforce with access to a skilled pool of professionals who seamlessly integrate with your team.
- Finance & Accounting
- Procurement
- HR & Recruitment
- Software Development
- Digital Marketing
- Data Processing & Monitoring
Technology and Transformation Services
Achieve digitally enhanced efficiency and innovation through digital transformation and technology that enhances each experience.
- Genesys Cloud
- Consulting
- Service Management
- Knowledge Management
- Workforce Planning & Optimisation
- Salesforce
- ServiceNow
- UIPath
Global reach
Headquartered in Australia, we have a global footprint spanning five countries: Australia, Philippines, India, New Zealand and the United States. With over 19,000 employees, we leverage our diverse teams to enhance customer interactions across 24 markets.
Our brands
