$8 million reduction in labour costs
70% reduction in work order volumes
Labour savings equivalent to 20 full-time employees
The client
A national infrastructure service provider.
The challenge
In an industry with low-profit margins, the client relies on a vast network of subcontractors and internal trades to deliver services to their clients. The client faced several challenges in their operations, including:
- Annually onboarding 5,000+ internal and external personnel
- Maintaining accurate inventory data for millions of small assets
- Efficiently processing over one million work orders annually while controlling costs and ensuring regulatory compliance.
The solution
Innovior, a Probe Group company, used their specialisation in digital transformation services to provide a comprehensive solution to address the challenges faced by the client. The solution encompassed the following key areas:
The result
Through the adoption of tailored digital transformation solutions, over three years, the client:
Experienced cost savings of over $8 million in subcontractor costs.
Achieved labour cost savings equivalent to 20 full-time employees across multiple business areas.
Reduced work order volumes by 70% for time-critical client services.
Improved data accuracy and reliability due to robust data tools and strategies.
